REAL Project Hub (https://realprojecthub.eu)
Effective from: 01.08.25
Administrator (Data Controller): NewSkills Ltd.
Company ID: 207211870
Registered in: Republic of Bulgaria
Contact email: contact@newskills.bg
1. INTRODUCTION
This Privacy Policy explains how NewSkills Ltd. (hereinafter referred to as “we”, “our”, or “the Administrator”) collects, uses, stores, and protects your personal data when you use the REAL Project Hub website (https://realprojecthub.eu).
By using our website, you agree to the collection and processing of your personal data in accordance with this Policy and with the General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR).
2. WHO WE ARE
The website REAL Project Hub is managed by NewSkills Ltd., a company registered in Bulgaria.
We act as the Data Controller, responsible for determining the purposes and means of processing your personal data.
If you have any questions about how we process your personal data, you can contact us at:
contact@newskills.bg
3. WHAT DATA WE COLLECT
We collect only the personal data that is necessary for the operation of the REAL Project Hub platform and for providing you with access to educational resources, certificates, and community features.
| Category of data | Examples | Purpose of processing |
|---|---|---|
| Identification data | First name, last name | Creating a user profile and issuing certificates with the correct name. |
| Contact data | Email address | Account creation, communication with the user, password reset, and service notifications. |
| Login and account data | Username, encrypted password | Providing secure access to your account and protecting against unauthorised use. |
| Usage and technical data | IP address, browser type, device, pages visited, date and time of access | Ensuring website security, diagnostics, and improving performance through aggregated statistics. |
| Learning and activity data | Courses or modules completed, scores, certificates issued, fact-checker participation | Delivering the requested service, verifying course completion, and generating certificates. |
| User-generated content | Articles, fact-checks, comments, uploaded materials | Moderating and publishing submitted content, including displaying the author’s name. |
We do not intentionally collect special categories of personal data (such as health information, ethnic origin, political opinions, or biometric data).
4. HOW WE USE YOUR DATA
Your data is processed for the following legitimate purposes:
• To create and manage your user account;
• To verify your identity for certificate generation;
• To provide access to online learning materials;
• To communicate with you regarding your activities on the website;
• To ensure website functionality, security, and improvement;
• To moderate user-submitted content (fact-checks, articles, etc.);
• To comply with legal obligations under EU and Bulgarian law.
We process your personal data lawfully, fairly, and transparently under Article 6 of the GDPR — primarily based on your consent and our legitimate interest to manage the platform.
5. COOKIES AND ANALYTICS
The website uses cookies (small text files stored on your device) to ensure its proper functioning and to collect anonymous statistical information about traffic and usage.
We may also use limited analytics tools (e.g., those provided by our hosting provider) to improve the user experience.
Details about types of cookies and your choices are described in our separate Cookie Policy.
6. HOW LONG WE KEEP YOUR DATA
We retain your personal data only as long as necessary for the purposes described above or as required by law.
• Account data is stored for as long as your account is active.
• Certificate data may be retained for verification purposes for up to 5 years.
• Analytics data is stored in aggregated, anonymised form.
You can request deletion of your account at any time (see Section 9).
7. DATA SECURITY
We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
This includes password encryption, restricted access to servers, and regular security updates of the hosting environment.
However, no online system can guarantee absolute security. By using the website, you acknowledge and accept this risk within reasonable limits.
8. DATA SHARING
We do not sell, trade, or rent Users’ personal information.
Your data may be shared only with:
• Service providers (e.g., hosting provider) strictly for technical purposes and under confidentiality agreements;
• Public authorities, only when legally required (e.g., in cases of lawful requests).
We do not transfer your data outside the European Economic Area (EEA).
9. YOUR RIGHTS UNDER GDPR
You have the following rights regarding your personal data:
1. Right of access – to obtain a copy of your data;
2. Right to rectification – to correct inaccurate or incomplete data;
3. Right to erasure (“right to be forgotten”) – to request deletion of your data;
4. Right to restriction of processing – to limit data use in certain cases;
5. Right to data portability – to receive your data in a machine-readable format;
6. Right to object – to stop processing based on legitimate interests;
7. Right to withdraw consent – at any time, without affecting prior lawful processing.
To exercise these rights, please contact us at contact@newskills.bg.
We will respond within 30 days in accordance with GDPR requirements.
If you believe your rights have been violated, you may lodge a complaint with the Commission for Personal Data Protection (CPDP) – Bulgaria’s national supervisory authority, or with another competent EU authority.
10. THIRD-PARTY LINKS
Our website may contain links to external websites (e.g., Erasmus+ or partner institutions).
We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.
11. CHILDREN’S PRIVACY
REAL Project Hub is intended for users aged 16 and above.
We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us immediately to remove it.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
All changes will be posted on this page with a new “Effective Date”.
Your continued use of the website after any updates means that you accept the revised Policy.
13. CONTACT INFORMATION
For any privacy-related questions, requests, or complaints, please contact:
contact@newskills.bg
NewSkills Ltd., EIK 207211870, Bulgaria
14. EUROPEAN UNION DISCLAIMER
Funded by the European Union.
Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA).
Neither the European Union nor EACEA can be held responsible for them.
